What to expect

What to expect

Making Appointments

A personal assistant will assist you with bookings, fee structures and account queries from 8am to 1pm. Thereafter please contact Michelle or Nigel on their cell phones, which are switched off when they are consulting. They will get back to you if you leave a message, SMS or WhatsApp message as soon as possible.

The first consultation involves an opportunity for Michelle or Nigel to gather information about the presenting problem, answer questions you may have and discuss the expectations that you might have in working with them. Contracts for assessment and therapy are then decided and agreed upon accordingly if you feel you want to engage with the process.

All reports and lengthy forms are charged for and will not be released without full payment. Recommended fees can be claimed back in full from your medical aid. Basic reports and feedback letters to doctors differ in price from full reports required for medico-legal purposes. Charges can be checked when bookings are made and during the contracting process with Michelle or Nigel.

Please try to cancel appointments within 24 hours if you can’t make it. Appointments missed will be charged for at the hourly rate.

Michelle’s practice

Payment / Medical Aid details

Michelle’s practice is contracted out of medical aid so all payments are either by cash, card or EFT at the time of service.

Sessions are invoiced the morning following your consultation and emailed to you with an instruction to your medical aid to pay you directly. Please do not submit your statement as this document only reflects your invoicing and payment history, not the required ICD codes and time frames.

By special arrangement Michelle will apply for Prescribed Minimum Benefits. Note that there are limited conditions that are approved on chronic and medical aids differ. It is thus important to explore how your medical aid works when claiming back. If PMB benefits are approved, claims are made directly from medical aid at the full approved rate.

Hospital consultation is charged directly to medical aids at the full rate.

General psychology, neuropsychology and sleep disorders carry different charges so please be clear on your contract and commitment to payment when you make your booking or be sure to ask for clarification.

Nigel’s practice

Payment / Medical Aid details

Nigel’s practice is able to submit to medical aid on your behalf. He charges medical rates but has a lower cash rate for those who wish to pay by cash, card or EFT.